Southwest Airlines Community

Its one of the biggest scandels in recent past, , , Freedom Award. More like jam it in the customer's %^$ Award. Listen everyone, I signed on to the credit card years and years ago when it first came out and signed on as a business so all my employees could benefit also. Hey, free flights when one of them needed to get to a family member or to an occasion. What better thing is that? And the purchases were for the company or them. They keep track of it and do an honest and good job at it. I use mine religiously for everything including my monthly bills and pay it off every month, , , it's a huge bill each and every month. I expect to get what I signed on for. A credit as the defined rate which was raised without a stink to 16 credits or 16 thousand dollars spent out of your pocket which puts money from every purchase you make into a Southwest CEO pocket. THEY MAKE MONEY ON YOUR LIFE TOO. I called and complained this week and this sweet lady on the phone kept repeating the same line, "I'm sorry and we do apologize." She said it 9 times! Oh here comes a YouTube phone call conversation. What's that about?? You're sorry?? You're apologizing for shoving it up. I hate to tell you but it's the truth, Southwest has gone south on a crooked trail. I am closing my Southwest Card today and will never use the service again or the airline no matter what. US here we come. I would rather fly on an airline that at least says what really happened in the board room when the person responsible for this said to everyone at the table, "We just need to tell them the truth, we're raising the non-restricted to 32 thousand dollars spent and see where the chips land." instead of, "Let's make it sound better than it is, we'll call it the FREEDOM award, everyone loves the word FREEDOM. They won't figure it out. Blackout dates are worse and tell them they wanted it anyway. Yeah, a survey. We'll tell them THEY told us from the SURVEY to spend double. Hold it, just tell them they VOTED that way. Yeah, , , a VOTE. Everyone loves to VOTE." Well here it comes, FREEDOM to VOTE right up our . . . . . I never ever had an issue with Blackout Dates, kind of figured it was a tough time anyway to get a seat and the airline was telling us the truth. They could sell more seats, make more profit and are telling the truth when they said Blackout. Anyway the word Blackout is a negative term, a bad thing, and doesn't even come close to the warm and fuzzy feeling I got when I heard, FREEDOM award. Get screwed or don't, , , you have the FREEDOM to chose. Good luck Southwest, I noticed my last two flights had plenty of seats left on them and it was to the Kentucky Derby, , , must have been two-for-one Freedom seats and everyone one couldn't sit down because their butts were sore. ( was told no seats were available on an earlier flight, called back in less than two minutes, got a different person on the phone and got seats on the same earlier flight, , , hmmmmm. FREEDOM's that no one took you up on maybe? Give the Freedie back to Fred, See ya, wouldn't want to be ya, and I won't be coming back like the rest of the customers you're going to lose. I can hear it now, "Oh hold it, we'll just reduce the fee to 1.5 and call it the PATRIOTIC award. Everyone loves a PATRIOT. . . You think maybe, , , GRANDMA award. Naaaaaa, to sappy." Won't work! We're on to you. I apologize. . . Bill ... View more