I have been a loyal supporter of SWA for many years. It is with great sadness that I have heard about the lack of maintenance on SWA's planes!! I had just flown from Midway to Phoenix on Wed of this week, but am extremely concerned about the lack of supervision from management regarding maintenance. In fact, there have been no public statements from upper level management regarding the fact that SWA has not been fulfilling its responsibility for proper maintenance of the fleet. I have always thought that this was one of the finest companies in the USA. I hope you are able to fix these problems. I would think that upper level management would be out on the front lines trying to put the public on notice of your intention to fix the problems and reinstill faith in the safety of your fleet.
My sincere appreciation.
Frederick S. Simonie, M.D.
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