02-16-2010
03:03 AM
I fly as much as twice a month with Southwest. I have to say I am very disappointed in the treatment of Mr. Smith by Southwest. Could you not have stated a different reason for removing him from the plane vs. humiliating him? Shame on you Southwest. I think Delta just became my new airline.
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09-18-2007
05:43 AM
5 Loves
Fabulous story. Just flew back from Baltimore tonight via SouthWest. The flight crew always make the trip upbeat and fun.
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