09-12-2010
01:53 PM
10 Loves
I have a friend who is a person of size and has tried 4 times now to comply with Southwest's policy of buying an extra seat. She is willing to pay the extra money to make the flight more comfortable for herself and others. However, each of the 4 times, she has had unbelievable trouble getting her boarding passes. Twice, she was almost prevented from boarding the flights at all.
I have mixed feelings about the policy. However, I definitely think that Southwest needs to clean up its act so that folks who want to follow their policy are actually able to. They need to fix their computer system so that folks buying two tickets can print their boarding passes online at home so they can avoid delays and humiliation at the ticket counter.
My friend and I are no longer Southwest customers.
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