12-29-2010
07:58 PM
103 Loves
Southwest cancelled my sister's flight today, citing "weather". The next flight they can put her on is on Jan 1 -- AFTER NYE, where she was set to attend a wedding for a close friend.
After hours on the phone haggling with 3 customer service reps and supervisiors, there is absolutely not one flight available to get her to her destination before NYE. We tried to figure out some kind of alternate route -- flying to Omaha NE first seemed to be an answer! As we tried to talk to these customer service folks to arrange this, the flights, one by one, just kept dissapearing. Each rep had the same pat answer for us -- "there is nothing we can do to help you".
It was really dissapointing, because just a day ago we were talking how much we love Southwest. But come to find out, when it comes to a weather "crisis" they really won't do anything to help you.... even when there IS a solution. I guess it has to be the exact same route you chose initially, they won't be flexible. They won't give you a credit for your inconvenience. They won't pay for your hotel if your flight is cancelled due to weather.
It was eye opening. I get that there will be issues with weather. But I always thought Southwest was a different kind of airline.
Sincerely,
Dissapointed in Chicago (yep, NOT the northeast as you would have suspected?!)
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