Southwest is the primary airline I use and the new boarding policy sounds great. The change in the family pre-boarding though, I have some issues with. I recently traveled across the country by myself, with a six month oldand they informed me that I wasn't allowed to preboard anymore. Well I had to pack the car seat with the baby in it, I had the stroller it was set in so I didnt have to pack the carseat around the airport, and the diaper bag. And because I had the car seat it has to be in a window seat. Well, now that I cant preboard and all the people in A group took window seats, I had to pack everything to the back of the plane just to get a window seat, not counting having to hold her up so I didnt hit anyone while people took forever to put their carry ons away. The whole reason I brought the car seat was so I didnt have to hold her the entire six hour flight. And the best part is, I wasnt offered any help by any southwest employee. If I cant pre-board, the least they can do is help me then. Then as I was sitting in the airport waiting for my connecting flight, I saw 3 people, totally capable of boarding themselves, get a preboard pass for them and one other person, how is that right? I could care less about being able to preboard if my husband or just someone else was traveling with me because I have help. And I think that if your child can walk and do things on their own (like age two) they shouldnt have to pre-board. But with infants? seriously If people can prebaord that dont truely need to, shouldnt people with infants be able to? I felt like I had a disability! anyway, those are my thoughts on the new policies. I dont think I will fly SW anymore unless I have family with me to help, or until my daughter is older!
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