I have to say that I agree wholeheartedly with most of the comments here. From missing credits from previous flights to A-list credits, etc.
There's a reason that things are referred to as "OLD adages", and it's because they are truisms. Do not fix what is not broken comes to mind. If this was an attempt to merge the Southwest and AirTran systems, then to my mind it has failed miserably. My question would be why not just convert the AirTran members.
Personally, the OLD system worked best...KISS.
Please don't forget what made all of us want to fly Southwest (and made many of us loyal customers) in the first place. Remember, I/We do have a choice in airlines, and your price is not always the best anymore.
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Oh puh-lease. Your FA's and "employees" need to get over themselves.
One of the reasons that I started (and continue to this day) flying SWA was it's irreverence, not taking itself too seriously, not being like every other airline and respect, nay "Luv", of the customer. I'm not sure if it's Herb or Colleen's (impending) departures that are leading to the changing attitudes, or the hiring practices of those in the HR department, but lately our beloved Southwest is starting to resemble UAL, DAL, AA, NW, etc. (i.e. the survey about paying for seat reservations)
Remember, if you start thinking you are more important than we are, we (your loyal paying customers) will leave you faster than you can say AirTran.
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