02-18-2010
12:50 AM
1 Love
So how about addressing why the judgment call your employee made was wrong? By all accounts Smith was able to fulfill the two guidelines SWA stipulates for utilizing a single seat: buckling his belt sans extender and being able to lower his armrests comfortably. Smith did not need two seats. If you want my business, or my family's business, own up and make this right. Not just for Smith, but for everyone who worries they'll be wrongfully booted from or shamed by a bad employee on a SWA flight.
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