01-10-2011
08:03 PM
3 Loves
I DON'T LIKE THE NEW SOUTHWEST! Now charging to change a flight even on full fare tickets. Don't forget what made Southwest a great airline! Also, don't forget what made Southwest stand out from the others! Now, Southwest is just another one of those big airlines that charges you for everything. The rewards program is changing. What next? Are you going to start charging for bags too? Why not, everything has gone to the dogs! These changes are VERY DISAPOINTTING to me. I know I'm just one customer, but I've been loyal to Southwest for years. Now, I'm not sure why I ever was loyal. The way I see it, Southwest doesn't care about the customer, just more money. Don't forget, greed will get the best of you. I hope Southwest wakes up and changes back to the keep it simple program before it's too late. If not, I hope Southwest goes down with the others! There was a number of things that I liked about Southwest, but you are taking all those things away. I guess, I'll just have to start flying other airlines to see if I can find one that cares about their customers like Southwest used too! I hope these changes fail and Southwest changes back before it's too late as I really did like Southwest until now!
Signed,
Very Unhappy Customer
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