Love the open seating for many reasons, INCLUDING that it makes people take responsibility for acquiring their boarding pass in a timely fashion and not holding up the rest of us. Those who delay get the "C" pass... kind of a "survival of the fittest." ...and those who prefer assigned seats can fly the other carriers at greater cost and leave more seats for those who choose SWA.
...but, I must admit, the reason that I fly SWA exclusively is less because of open seating and affordable fares than it is because of your great people. They seem to genuinely care about their customers/passengers and enjoy their jobs. They help make business and personal trips enjoyable.
From the "lowest on the ladder" part-time employee to the President - keep up the great work!
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