I am owning this comment, sirs:
5809 73rd Ave N. #151
Brooklyn Park, MN 55429.
I have worked in customer service several times in my life, and I know that as a buisnessman, a clerk, and a human being, you do not, and cannot, treat other people in this appalling and altogether unprofessional manner. Kevin Smith is fat, but he is not THAT fat. To call this person out and publicly humiliate them by singling them out in front of a crowd is low class at best.
Not only do you begin your post with a condescending attempt at humor, which comes off as snarky and all together innapropriate for the situation, you proceed to attempt to apologize with corporate bile and completely refusing to own your own mistakes. A true "mea culpa" requires you to accept responsibility for your actions, not avoid it, sir.
I have listened to Kevin Smith's podcast on the situation, and find your arguments completely do not fit the truth of the matter. He was able to put his armrests down, you have flown him in one seat previously, and he purchased extra seats not out of neccesity, but out of comfort that anyone with a disposable income (fat or thin) would probably love to have.
I realize I called his version the "Truth". This could be argued, however, common sense dictates that his version is most likely the truth. What is he gonna gain by ripping on an innocent airline? If he wanted publicity, he could rip on a celebrity and find himself all over the tabloid rags and entertainment news shows. He gains little from this unless his large fanbase picks it up and runs with it... and would someone with a large, devoted fanbase really need more publicity, sirs? Southwest, on the other hand, is a company, a company that has suddenly found itself in a shit storm (a well deserved shit storm, I add.) Looking to protect the bottom line, and it's own public image, it concocts its own versions of events that paint Smith as a petulant fatty, and Southwest as the sad and beleagured airline just trying to "Help us all out".
Kevin Smith has also gained credibility by being one of the most candid, self effacing, honest, and all together open people with his (or any) level of celebrity. From his blogs to his podcasts, films, commentary tracks, anything, he has always revealed intimate details, (even the ones that paint him in a negative or foolish light.) I highly recommend "Me and My Shadow" a blog series he wrote, as a particularly sterling example.
Why would he throw all of this credibility away on giving some sass to a 2nd rate airline?
For a movie that features one of the biggest stars of his generation, directed by a fellow with a built in fanbase?
In all honesty, Southwest just seems like they suddenly realize they stuck their hands into the wrong fucking beehive. I think this quote from a film sums it up nicely.
"Now, dicks have drive and clarity of vision, but they are not clever. They smell pussy and they want a piece of the action. And you thought you smelled some good old pussy, and have brought your two small mincy faggot balls along for a good old time. But you've got your parties mangled up. There's no pussy here, just a dose that'll make you wish you were born a woman. Like a prick, you are having second thoughts. You are shrinking, and your two little balls are shrinking with you." - Bullet-Tooth Tony.
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