I was very disappointed to see the story about how Kyla Ebbert was treated. Southwest is one of my favorite airlines and its a relaxed feel and quick efficient group.
The outfit that Kyla had on was really typical of a 20 something young woman and was decently covered.
The thing that really didn't impress me about the article is that her taste was questioned in front of other passengers embarrassing her and putting her on negative display.
I think that any time an airline has an issue with a passenger on a personal level that matter should be handled discreetly in the gate tube, away from the rest of the passengers or in a stewards area.
Its not appropriate to call unwanted attention to someone. Thats completely unprofessional.
- Susan Manley
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