Southwest could make the refund policy a lot more user friendly if it happened automatically (the airline knows who had to buy an extra seat and if there were empty seats) or you could do it online. Instead, you have to request the refund in writing, once again re-living the humiliation you suffered at the airport.
I would like someone from Southwest to explain to me how this policy is a matter of "safety." How does my size endanger someone else? You allow elderly people as well as people with disabilities to fly, correct? And children? How is it that I pose more of a danger in an emergency than any of these passengers?
And if the policy is based on comfort, I beg of you, apply it to people with screaming infants (who only have to buy one seat and cause discomfort to many people, not just seatmates), intense body odor, and clothes covered in cat hair, because I'm allergic.
... View more
