It's seems it's all been said already and much better than I could; but I want to say I LOVE THE SPIN put on the skirt issue. It is clever, funny and makes the statement, without being obnoxious about just how out of control, silly and nasty situations can become. In the entire scheme of things, the world issues, it is petty - but again, love the spin SWA used to address and not ignore the event.
Am a customer who flies SWA whenever possible; as do my friends and family. Have experienced service above and beyond several times; once lost a cell phone, SWA traced it, found it and returned it on return flight; once had to change return flight, no problem and always pleasant; the list goes on and on.
Keep up the GOOD WORK
Maryann
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