01-10-2011
06:57 PM
4 Loves
You've heard it before...I have been a loyal customer and A-list and companion pass holder for years. The implemenation of this new program will just force me, for the first time in years, to fly another airline with the lowest price. Way to destroy customer loyalty!!!! Should have called Coka-cola to see how drastic change worked out for them!!!!! New Coke.....All New Rapid Rewards....Fools!!!
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