How annoyed was I when I went online today to make reservations and found out it would cost me double. Well it is peak time so I decided to bite the bullet and do it. Nope! Since I need to fly only one way (coming back from another city, always do, via SW) I am out of luck. The Freedom Fares are only for roundtrips. SW I have gone out of my way over the years to be loyal to you, convinced my friends and family that your quirky boarding procedure was worth it and you do this to me?
I called your reservation agent all she could do was give me the daytime number. It didn't sound like it was the first time she had given it out today. By the way she was very polite and helpful.
Rethink this ASAP. Limiting awards was a hit, now this! What's next, charging for the peanuts and softdrinks?
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