Hopefully SWA doesn't just let it go and have the attitude that loyal to a point customers can live with this level of incompetence.
Obviously from the uncaring response I get when talking to their phone reps they are getting lots of calls about this. It is their business to meet and exceed customer expectations. They have drifted away from that.
All great & profitable businesses stumble, look at Wal-Mart, and hopefully SWA will get their act together real soon.
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