Southwest, you truly listen and go out of your way to adress concerns from passengers. I had an unusual experience from a flight due to bad weather. Unfortunately there were some issues but I wrote a letter of concern to Southwest and really just expressing my concerns because I feel that unless you let someone know about issues they can never improve. Well to everyone that has not flown Southwest, your missing a truly incredible organization that really wants to do the right thing. The airline of my choice will be Southwest. They do get it, they understand that people are important and when issues come up, go out of there way to correct things.In this day of modern business where one can feel like just a number, Southwest did respond and its just the "response" that lets you know that you have been heard and matter.
Southwest, thank you and each and everyone of the people in customer service and the management, you know what it takes to make a buisness work and you truly know how to take a service and put caring behind its name.
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02-23-2007
06:48 AM
4 Loves
I just came back from a trip to Ft; Lauderdale from chicago and our bags were lost for several days. This is very unfortunate as we took a direct flight so we would not have thee kind of problems.
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