As a 38 yr old professional living in Northern California, I have had the opportunity to fly Southwest 20 or 30 times over the past years.
However, after digesting the way that Southwest has handled this matter, particularly after the fact, I can say with confidence that I will never need their services again.
I hope your employees are PAYING customers - because the REAL customers are saying - ADIOS.
Never again will I patronize your business.
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