02-15-2010
02:48 PM
I wasn't on the plane, so I can't speak on the situation that led to this post. I can see this with my own eyes, though, and what I see is inexcusable. It is egregiously unprofessional to disclose a customer's purchasing habits, a claim that may or may not even be accurate. Even a customer who complains about your service in public is entitled to that small modicum of privacy. If you thought this explanation was going to save your public image, you were severely mistaken. It's obvious that you don't know how to treat paying customers, and I don't need to accept Mr. Smith's version of the events to arrive at that conclusion. You've demonstrated it beyond any doubt with your own words here.
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