Mr. Smith clearly has stated that he buys 2 seats for comfort of not wanting to be next to other people and not due to his girth. Your apology comes off pithy and very "pass the buck".
If you really want to explain why anyone, regardless of stature both physically and professionally, was allowed to board a plane, stow their luggage, sit down, buckle in and then told to get off the plane for any reason other than a threat of violence towards fellow passengers or the crew, try much much harder. Don't try to pass this off as a weight thing.
Ultimately, if even a small portion of Mr. Smith's fan base never flies your airline again because of this, that will be millions of dollars in lost revenue for your business in an already struggling market over the next few years. Is that really worth removing an already seated, comfortably, passenger? I hope you think so.
You should be glad that the stock market is closed tomorrow, cause I have a feeling a lot of financial institutions are going to be downgrading LUV. Lots of "Passengers of Size" in that group!
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