I've actually been fine with the changes Southwest has implemented over the past few months. I don't pay the higher business travel fares and I'm just a "regular joe." But I enjoy not having to cram into line with all the other A, B, or C travelers (I never do anyway, just sit back and wait until the end of the line is next).
I know these changes were brought about after much deliberation, and I appreciate that the company's making a marked effort to meet its customer's needs (and demands). Keep up the great work -- I know I'm just one of many that will continue to use your services!
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