What blows me away is how poorly Southwest has handled this. Look, the general consensus is that the flight attendant acted stupidly. This was not a serious issue. He made it such. Bad call, maybe he had a bad day or something. Poor judgment happens.
So Southwest comes out and...defends itself? What?!?!?!
How hard would it have been to say, "you know, our person handled this in a way that was not optimum, we want our people to make decisions, sometimes they make decisions that do not reflect our corporate philosophy, blah blah blah..WE'RE SORRY."
Instead, Brian Lusk, above, just HAS to point out that when the poor girl sat down on the Today Show, you could see her panties. Oh my. I'm sure the seat back and tray table immediately in front of her got quite a show, but for the rest of the customers on that plane....
I fly a ton. My opinion of Southwest is this: good airline, makes money, but arrogant customer service staff. It appears that arrogance is corporate policy.
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