Dear Southwest,
My comments are addressed specifically to you. No one else.
Please remember that for every "customer" that claims they will "never fly you again" there will be one that will begin to fly with you because you had the decency and courage to do what every corporate culture needs--enforce a standard. You did the right thing and you can expect almost no one on these types of blogs to support you. But that's OK. You don't work to please them. You work to please your shareholders.
And your shareholders are very, very pleased with you tonight. Please take my word for it.
We appreciate the fact that you are not vehemently defending yourself publicly for that would be unnecessarily silly. A defense of decency and standards is not needed among decent people.
Congratulations for taking a step to protect my children...and my airline.
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