I've never seen a blog before, so this comment may be in the wrong place.
I want Southwest management to know about a flight attendant named Shari on Fight 1969 from PHX to LAS on 10/23.
This was my first ever flight on Southwest. When boarding the flight, Shari was very delightful and helpful. I mentioned that I am a Gold MVP on Alaska Airlines, but as much as I fly, had never been onboard Southwest until now.
She welcomed me and her personality was bubbly with enthusiasm so I knew she enjoyed her work. The service cart was cancelled early due to forecast turbulence. When deplaning she recognized me and handed me some bags of peanuts with the request that I fly Southwest again and get to experience the hospitality. Her statement was sincere and warm and I truly believe she meant it.
I look forward to the opportunity of again planning my trips so I can fly Southwest. Her attention to customer care and her excitement about the airline no longer exists with the other carriers.
Southwest is lucky to have employees like Shari. Keep up the good work and I will be one of your regular customers when routing allows.
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