NO SEAT ASSIGNMENTS!!!! Let's not be like the other carriers, we need to remain different. It's qucker to board, and much less of a hassle.
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Hello Gary! Thanks first of all for allowing us to leave feedback on the seat assignment thing. As a CSA in SAT over the last 10yrs, I remember the days of the plastic boarding pass with the paxs standing a mile long in line just to get 1-30 and so on. Then, the moment after 911 of the paper boarding passes with A B C with the paxs names and having to wait in line at the ticket counter just to get it first come first serve. Now, internet check in 24 hours in advance, and our lines have diminished to some extent, that was a great move. I thought I would never have gotten used to that change. But , since I heard this testing about seat assignments was about to take place, I was very disappointed. That is not a change, I , or anybody else can get used to, especially the employees on the front line. We , as Southwest Airlines , had, have and has always been known for our "open seating" policy, which has always, I mean always kept us different from the other carriers. ( and prices as well in certain cities) . But , for us to change,just to be like the other carriers, all because of a few unhappy people getting middle seats or not a window, I dont think this should ever be considered. From what I heard from our supvs in SAT, we had the highest load factor this year at our station compared to last year. That there should tell you that our load factor has been great! (knock-on-wood). , without seat assignments.
We have an employee who came from United, and he mentioned that the seat assignment thing was a pain in the butt. People sat in the wrong seat. One pax had 23A aisle when it should have been 22A, so you got a few minutes there for the pax to move, move his stuff and get situated in his new seat holding up the aisle.
According to one of your articles, you mentioned that 75 % loved our open seating policy, why change it for only 25% of the ones that dont? Southwest Airlines, with 35 years of open seats ,should continue the next 35 years as "open seat " policy. As an employee with Southwest, please reconsider, and stop the testing. NO SEAT ASSIGNMENTS!!!!
Thank you for reading.. and May God bless!!! Sincerely, Tanya
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