02-16-2010
04:43 AM
This article and attempt to "deal" with Kevin Smith is awful. You and everyone at Southwest should be ashamed of your actions. It seems like you really do NOT care at all. Why so phony?
As a long-time customer and a long-time Southwest supporter, I want you to know that you have lost not only my business, but I will make sure that my family and friends ALWAYS avoid your airline in the future. Your reputation for customer service has been slipping over the last few years, but this is truly the straw that breaks the camels back. To single out an individual, already seated on your plane and make him leave because you suddenly deem him too fat is the height of arrogant, caprious and anti-customer policy.
You clearly have no idea what you have done and how much business you are about to lose.
Get your resumes ready SW employees, you are going to need them.
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