05-17-2010
10:36 AM
3 Loves
Southwest is a joke. If you are going to treat PAYING and LOYAL customers like this at least have the guts to own up to it. Stop shifting blame to other people such as pilots or the person that you have completely embarrassed and probably lost as a customer forever. If I was ever treated like this, a few tweets and blogs about the situation would be the least of Southwest's worries.
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