While this is a great story, it would be even better if Southwest showed compassion more often. My daughters grandmother was dying and I called to see if I could use MY unused flight credits for her flight to go see her one last time. I was told there is no way to allow her to use my credits. I find this hard to believe, considering that someone at another extension told me I should be able to. Once the money is paid why does it even matter who uses the funds???
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Fred Taylor, Jr. (a.k.a. Freddo; Mr. MOM; and Hey? You!)<
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