i'm glad you had a good experience with them. i on the other hand am not quite as lucky. i flew from san antonio to seattle about 2 months ago with 2 young children. it was my first time flying southwest so their boarding process confused me (with their open seating and all). one of the other passengers was kind enough to tell me to go to the front because i have kids and need to board first. when i did, i was rudely told by the agent to get out of the way so they can board the wheelchair customers. this is understandable but the rude tone wasnt.
on the second leg, i went up to the customer service desk to get a stroller tag but the agent had a phone to her ear and ignored me standing there for at least 5 minutes. seeing that the boarding process was almost nearing it's end, i went ahead and got in line to board and asked the boarding agent for a stroller tag. (which is how it's usually done on other airlines) The agent rudely told me that i was supposed to get it at the customer svc desk. he repeated again...next time get it at the cust. svc. des. Then he added...see, youre holding up the boarding process! i was too tired to explain anything to this guy. When i went towards the plane, there was a long line of people who havent even gotten into the plane yet!
Then tonight, i went to book a ticket back to san antonio. I used the shortcuts to low fares thing. Among 200 and 300 dollar fares was one 88 dollar fare. i dont mind the bad service if the fare was this cheap. i had to start the search over to make sure there wasnt a mistake. When the fare showed up again, i scrambled in the dark to find my credit card. When i clicked purchase, it would not let me and advised me to call in. When i did, the agent told me the reason was because this fare requires a 7 day advance purchase. i told her well, today is friday and i will be flying on friday. she told me it's not friday anymore. it is now 1215am, so this would be a 6 day something advance purchase. 15 minutes! she refused to do anything more.
That's 3 straws for me!
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