Maybe Southwest would like to require their customers to wear uniforms. Then nobody would have to guess how one of your employees is going to react. I, for one, have tired of the heavy handed tactics by the airlines. I already refuse to fly one airline for having left me and others out on the tarmac in the hot sun for several hours, now I will refuse to fly your airline, until you have the decency to apologize. I don't want anybody fired, just an apology to this individual and some counseling for the flight attendants.
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