02-15-2010
01:20 PM
I think SouthWest tried to respond too quickly and screwed up the apology. If you listen to Smith's Smodcast he thinks it is linked to one guy. Unfortunately others have to enforce what the higher ups tell them .
In a situation of Cover Your Ass, this blog and whoever made this apology probably heard a story of Moby Dick on the plane and that's why instead of a real apology we get a rules explanation. They should have talked to each an every worker who came in contact with Smith.
The first question is whether he passed he arm rest test which Smith says he did?
The second question should have been who made the decision and on what basis?
And lastly, do you think he should have been ejected?
Smith took a picture of himself making a bloated face while on the last airplane. I wished he would have taken a picture of him passing the arm rest test. It would have been game over. Now it continues with a he said/she said scenario.
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02-15-2010
01:12 PM
I think SouthWest tried to respond too quickly and screwed up the apology. If you listen to Smith's Smodcast he thinks it is linked to one guy. Unfortunately others have to enforce what the higher ups tell them .
In a situation of Cover Your Ass, this blog and whoever made this apology probably heard a story of Moby Dick on the plane and that's why instead of a real apology we get a rules explanation. They should have talked to each an every worker who came in contact with Smith.
The first question is whether he passed he arm rest test which Smith says he did?
The second question should have been who made the decision and on what basis?
And lastly, do you think he should have been ejected?
... View more
02-15-2010
01:10 PM
I think SouthWest tried to respond too quickly and screwed up the apology. If you listen to Smith's Smodcast he thinks it is linked to one guy. Unfortunately others have to enforce what the higher ups tell them .
In a situation of Cover Your Ass, this blog and whoever made this apology probably heard a story of Moby Dick on the plane and that's why instead of a real apology we get a rules explanation. They should have talked to each an every worker who came in contact with Smith.
The first question is whether he passed he arm rest test which Smith says he did?
The second question should have been who made the decision and on what basis?
And lastly, do you think he should have been ejected?
Smith shows a picture of himself on the next flight. He's making a funny blowfish face but what he should have done was take a picture of him passing the arm rest test. Really game over at that point.
... View more
02-15-2010
01:09 PM
I think SouthWest tried to respond too quickly and screwed up the apology. If you listen to Smith's Smodcast he thinks it is linked to one guy. Unfortunately others have to enforce what the higher ups tell them .
In a situation of Cover Your Ass, this blog and whoever made this apology probably heard a story of Moby Dick on the plane and that's why instead of a real apology we get a rules explanation. They should have talked to each an every worker who came in contact with Smith.
The first question is whether he passed he arm rest test which Smith says he did?
The second question should have been who made the decision and on what basis?
And lastly, do you think he should have been ejected?
Smith shows a picture of himself on the next flight. He's making a funny blowfish face but what he should have done was take a picture of him passing the arm rest test. Really game over at that point.
... View more