08-04-2018
08:59 AM
My daughter left a Samsung Galaxy on a flight. It wasn't in service but had my phone number printed on the back of the case. I was really surprised when I got a call that said that the item was found and could be returned. The representative was very helpful, filed a lost claim for me (I hadn't done so because I had no idea where she lost the phone on our trip) and told me the next steps to get it back. I got the email and it said I would have to pay shipping, seemed fair. Then I logged in and found out how much... the cheapest option is $38.09! There is no way that it should cost that much money to get a phone shipped back. I understand that they need to recover some money but wow. Maybe offer USPS shipping for the $8 it would cost and then throw a fee of $5 on top of that or something. I can't be bothered with the phone for $40. That's dissapointing.
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01-09-2018
11:18 AM
I traveled last week home from Las Vegas to Fort Lauderdale FLIGHT 5923 (last flight of night) on 1/1/2018 (landed 1/2/2018) and was sitting in row 3 at window (right side of plane as entering - left side as sitting). I left my Nintendo Switch game in its case with all the games I own! I have filed a lost and found report but was hoping that maybe someone on the flight found it for me? No one called out to us and I would hate to think someone could just keep something so valuable without even trying to find the owner... It is a black game in a black case and is very important to me. ANY help is greatly appreciated! Southwest will only look for 30 days and I am a week in... thank you!
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