11-09-2010
01:30 PM
7 Loves
I read the customer Kevin's tweets and the response by Southwest. I think their response was more than fair. This customer Kevin obviously likes to complain and one of those that feel entitled to the world. Buddy, buy first class if you are overweight. Southwest is a budget airline and the seats are small. I applaud Southwest for how they handled this situation. And for the fans of Kevin, this guy's ranting is costing Southwest time and money, which will end up increasing air fares. You get what you pay for. I personally don't fly southwest because the seats are too small and I hate sitting next to overweight people. They encroach on my space and typically in my experience, they smell. I flied only a few times with Southwest and had two very large people of the sides of me. Needless to say, I felt so uncomfortable, I vowed to never fly Southwest again. The savings could not entice me as I would rather pay more to breath easy and not have sweaty arms rubbing against me. I have nothing against overweight people. It never seems to work in the favor of the average size person. If you are petite to average size, it's not fair for bigger people to explode into other people's seats, rub their sweaty arms on other passengers, or move around a lot with reckless disregard for those sitting next to you. The overweight person who sat next to me had so much problems moving around that each time they did, they inadvertently hit me. As the Southwest flight was full (most flights are packed), I was miserable for the flight. I think Southwest has been more than fair to Kevin. Kevin should take a step back and loo at the situation. Southwest is a budget airline and actually offers decent customer service for what they charge, Kevin should consider retracting his statements and a formal apology to Southwest. You do not go to McDonalds and expect to get five star filet mignon. They gave him the $100 voucher already and issued a formal apology (which honestly, I don't even think he deserves). In this bad economy, we should all try to support businesses big and small. If something offends you, don't take it out on the businesses. Everything is struggling. Don't add to the problem. Companies have to spend time to remedy unnecessary situations and this cost money. This will end up either leading to increase air fares or worst yet, lay off of employees. Cost have to be covered. Unless if a company actually lied to you and committed fraud, cut them some slack. Don't be a hater. I never respond to comments but this Kevin person is ridiculous.
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