I have been a long-time fan of Southwest Air, but am also a fan of Kevin Smith.
It would be a huge step in the right direceion if you all just told the man that your employee screwed-up. You don't need top fire anyone, don't put them on 'final written warning' just stand up for your customer - as well as your employee and say it was a mistake.
He's made it quite clear he isn't looking for a payday...just an apology. How hard is that???
It's common knowledge that its harder to gain a new customer than keep an existing one...do the right thing and RE-gain a customer. It's real easy...just say "sorry".
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I have been a long-time fan of Southwest Air, but am also a fan of Kevin Smith.
It would be a huge step in the right direceion if you all just told the man that your employee screwed-up. You don't need top fire anyone, don't put them on 'final written warning' just stand up for your customer - as well as your employee and say it was a mistake.
He's made it quite clear he isn't looking for a payday...just an apology. How hard is that???
It's common knowledge that its harder to gain a new customer than keep an existing one...do the right thing and RE-gain a customer. It's real easy...just say "sorry".
... View more
