Hey SW, I'm out too. I too am "a person of size" that fits between lowered arm rests without an extender but if you're going to single out and humiliate people even if they fit in within your policy, I'll pay more (but still less than 2 SW tickets) on United or Delta.
Your policy is wrong and you need to treat people of all sizes, shape and colors with the same respect. Also take a hint from "Undercover Boss" and think super hard about instilling policies that you wouldn't want to have to enforce yourself to a real life, embarrassed, humiliated and defensive person.
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