Hi, SWA,
Many of us are loyal, long-time customers- and we have to make quick decisions for our travel.
We've come to rely on your company to get us where we need to be safely as well as provide an easy access portal to fares and rewards with unparalleled flexibility. You've been terrific.
But right now, not knowing when your website will be fully functional again is kind of like being on a flight stuck on a runway for hours with a crew who won't reveal when, or if, the plane will take off.
Watching fares go up due to gas prices also is creating stress- and an urgency to book flights -- that for many will be resolved by using other carriers.
I feel like I am loosing a friend who has made my life work over the past few years - not because of the new site - but because of this lack of honest communication.
Please tell us when we can expect to be able to book reward travel, and in my case, book a flight with the companion pass again.
Thank you.
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