02-20-2010
04:40 AM
1 Love
I have no idea if you even read these comments. However if you do I would you like you to understand that this "apology" is not satisfactory. What we all want is not an apology or a refund but a change in policy. What exactly are you going to do different? An apology without a commitment to change is not really an apology at all.
Thank you
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02-15-2010
02:31 AM
1 Love
Southwest you are so wrong for this. You have made a PR nightmare for yourself. You need to CHANGE YOUR POLICY.
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