"Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience."
So after he was removed from the flight, he took a later flight on SWA? If this were a true case of horrible mistreatment, he wouldn't have been "accommodated ... on a later flight." Sorry, KS fans, point goes to SWA.
... View more