As a frequent flyer of SW for over 15 years, I recommend the "peanut airline" to everyone. I just flew back from Burbank to San Jose last night. Their customer-focused leadership is one to be emulated by other firms.
Now, I am pleased that there is a blog to post comments to the company.
As a leadership consultant, I think the secret of SW is its ability to remain honest while retaining a vision of integrity.
- Dr. Eileen Wibbeke
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