Southwest Airlines Community

The FAA messed up. Southwest told on themselves to be HONEST. "Hey, FAA. You missed something. We found it and fixed it!" How often do you hear about great things happening? The great customer service rankings are never the top headlines of the night. How quickly the 37 years of customer satisfaction and low fares gets forgotten. My family and many friends are still with you Southwest! You have nothing to be afraid of, and you have done nothing wrong. You acted in the appropriate and responsible manner, as expected. ... View more

The media took this and ran. It is utterly ridiculous. And I agree with Nick and Eileen. Eileen, it must have been a slow news day! They are always looking for drama. Everyone should read both sides of the story and stop jumping to conclusions. Southwest has the safest record of any airline, I wouldn't change for anything. It's amazing how many ignorant people are posting on here. For all of you swearing not to fly SWA ever again, have fun paying higher fares and getting horrible service on other airlines! Leaves more low fares for the rest of us!! ... View more