Too bad I have to say my name is anonymous, but we don't trust airlines who have the power of God once we are on board, where a flight crew having a bad day can make ours a really bad day, as in handcuffs!
So I send my complaint about this arbitrary policy of who is too fat to fly. What I get back is a weak kneed response and links to generic SWA.com web site about the "policy". I want to know where is the policy? Why is it so hard to find on the web site. I still can't locate it.
How do I know that I will not be kicked off a flight? What guarantees does a passenger have and resources if the policy is abuses which it clearly was in Mr. Smiths case? A refund of the ticket price?
Give me a break! That's the minimum that an airline can do. Big deal, here is your money back! SWA has a PR nightmare on its corporate hands, costing thousands in lost revenue from passengers like me who will choose any airline over SWA due to this stupid move by both the crew and now your PR dept. lame effort to contain the anger and dismay.
Now, Your apology blames the pilot because he was in a hurry? This getting worse not better.
Time to fire somebody!
Until you post the too fat to fly policy where it is easy to find, this will not get better for SWA.
This all>>>Totally Amazing.
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