As a long time customer of Southwest, I am writing to you to let you know that your airline has now become just like any other airline, ordinary, mediocre just plain bad. And it is too bad, because you were once one of the best.
My wife and I took a flight on the 17th of March from Reno to LAX. It was suppose to take off at 2.15 pm.
We did not take off until after 3:00pm. Now I do understand about weather conditions, but this was just rude. Along with everyone else, we had to let our pickup know what was going on. And in LA traffic, you have to plan when you drive anywhere there. And the people who were making other connections to different cities were really upset.
Not only was our flight late, but also you were overbooked again, as do most airlines. This is a terrible policy! There was a 14 year old who was supposed to make the connection to Houston, once in LA.
But because the flight was overbooked, there was no room for him. Now I did feel bad for this kid. HeÃ
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