04-26-2011
09:54 PM
1 Love
Hello,
I was told several months ago that your new rewards program would convert my rapid rewards credits to points at a rate of 1200 per credit. I have 13.5 credits. Right now it says that I have to purchase 2.5 credits or earn 2.5 credits through 6 points per dollar before I can use any credits. I called tonight and talked to Petita who is a reservation specialist in Oklahoma City and she said that never was Southwest going to switch prior reward credits over to points. You only start getting points after the new program began. She could not transfer me to Rapid Rewards so I called the number she gave me (214-932-0333). It was busy and then my wait was so long you ended up closing and I was not able to talk to anyone. I do not feel that this is right. If I end of getting my 16 credits I can only use them at the point system rate so why not transfer them over to points now at the rate of 1200 per credit as we were told? In the old program it would not matter the amount of the flight it would be free if I reached the 16 credit mark. I look forward to hearing from someone soon. I sent an email in March and requested that someone return a call but still have not heard back as well. Thanks so much. Laura White rewards: 232850682
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