02-15-2010
01:25 AM
1 Love
I think that Southwest Airlines handled this situation in the best way possible. Kevin Smith was rude, abrasive, and whiny on his tweets. I personally believe that he was exaggerating at many different points.
He clearly knew the policy because he ordered 2 seats and then changed his flight. SWA can't help it that there was only 1 seat left when he got on the stand-by flight.
They gave him as much as they could and even made sure that he had a flight.
Sometimes you can only offer so much to customers. Some will never be pleased.
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