Policy for people of size........lmao, what a joke. Kevin Smith passed your "test" yet you still removed him from the plane, and still contend that he should have purchased 2 seats. Perhaps you need to revamp your policy.
Oh, and for everyone who says SW is always on time, where are you flying from?? I have never had a SW flight leave on time. In fact the last time I used SW my plane had still not arrived for boarding until 30 minutes AFTER my plane should have landed at my destination. Best part, nobody would answer questions except to say..."your plane has not arr8ved yet"
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