And the downward spiral begins.
I've always wondered why people are so determined to fix things that were not broken, which almost always ends in disaster. I am a multi million mile flyer who finally decided to try SW about a year ago. I had just gotten to where I was looking forward to being a very loyal and high volume passenger.
I don't know who decided to hand the controls to some student pilot with an MBA, but this "Great Idea" of someone's is a multi faceted screw up. The web page obfuscated data for even the most experienced web browser and even the ticket agents cant find the information needed. There is now way to find any future bookings. WE TRIED. The only people who have access to this information are the reservation agents and even they can't find it. If you have booked several flights into the future, you better have saved your emails or you wont know the flights are coming until too late.
SW may claim this is temporary but I have instructed the 14 different frequent flyers in my company to get off SW until they get this fixed. If jerking the customers around to this magnitude is now OK, it is scary to think what the ripple down is going to look like. Jet Blue here we come.
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