I agree about the discontent--there is no luv here. 25 years flying SWA and I have not really had a complaint. I understand weather and mechanical issues, but honestly this feels like starting over and the loyalty to your long term flyers down the drain. My old--standard awards --This new program feels very anti-SWA. I am beyond disapointed. You set the standard for good customer service and now you are behaving like the other airlines. I am concerned your great customer service reputation is on the line with this one.
... View more