I lost a lot for Southwest after hearing about their treatment of this passenger. I have always been impressed with Southwest's service, yet to hear them defend this action without any apology is quite amusing. Unless their dress code is printed on the ticket or boarding pass, I think it wrong to make a random spontaneous decision regarding one passenger's dress. Whether the skirt was too short or not, she was wearing underwear and should not have been embarassed by Southwest.
What's next? Weight limits for passengers? You're starting down a slippery slope, SWA.
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