03-11-2011
02:25 PM
1 Love
My #1 gripe is that you guys can't seem to integrate your phone bookings with your online bookings. I booked online, rebooked by phone, and res disappeared from my account. It's really not that hard to link them together, I guarantee you 🙂 Expose a "find by rewards number" feature in your legacy system and link em up, please! Overall though I'm glad you're taking steps to improve the site. There are some things that make no sense - for example when you "log in" on the homepage nothing changes, it just logs you in, but what is the #1 action people do after logging in? Going to their account page to see their flights and etc (I am guessing, but you have web analytics to figure this out of course). So take us there when we log in, please! Every other website out there takes you to your account page when you log in, so why violate this behavior? I could be wrong of course 🙂
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